Retrieving
Messages |
In the bottom right corner of WhitePhone you
have a Missed Calls and Messages counter. If you have new messages you will
hear a tone when the message arrives and you can click directly on the
message counter to be taken to your messages. Alternatively, you can access
your messages by clicking directly on the Messages Tab. |
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Messages can be Voice, Video, Text,
Reminders, Contact Requests or Announcements from the Markets. When you
click on the message counter you will be taken to All Messages. You can then
select which type of message you wish to view from the drop down list. |
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Voice Messages |
To play a Voice Message
simply double click on the envelope / speaker symbol and a Playback box
will appear. The message will be retrieved and played through your pc
speakers or headset. You can press cancel to stop the message playing or
wait until the message is finished. You can then reply to, forward the
message or close the window. You can also close the window by hitting the
escape key. |
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Text Messages |
To view a text message simply
double click on the envelope image. Your text message will be displayed in
a pop up window. You can then choose from various options to view contact
details, launch CRM, Call the person who the message is from, Reply to,
forward the message or close the window. You can also close the window by
hitting the Esc key. |
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Video Message |
To view a video message simply double
click on the camera image. Your video message will be displayed in a pop up
window. You can then choose from various options to view contact details,
launch CRM, Call the person who the message is from, Reply to, forward the
message or close the window. You can also close the window by hitting the
Esc key. |
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Announcements |
To view announcements, simply double click on the announcement image. The announcement will be displayed and give details of either information or an opportunity which may be of interest to you. To reply to the announcement, simply click on the named contact and all their contact information will be displayed. You can then, call them, reply to them with a message, add them to your address book and online monitor |
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Reminders |
To view a reminder simply double click
on the clock icon. The reminder message will be displayed in a pop up
window. You can then see the content of your reminder and act upon it.
Reminders
and how to set them are discussed in greater detail later in this manual
under Calendar. |
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Contact Requests |
In Tools, Preferences, Options you
can select whether you want another WhitePhone user to be able to add you to
their address book or/and contacts list. As default this option will be set
to ‘always ask me first’. If you have your options set as mentioned above
then you shall receive an approval message which gives you two options: approve
or decline.
If
you select Yes then your details
will be displayed in the other users monitor and address book/contacts list
and they will receive a confirmation message. |
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