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FAQ
General FAQ
Using WhitePhone FAQ’s
Making Calls FAQ's
WhitePhone Technical FAQ’s
Payment and Billing FAQ’s
Troubleshooting FAQ’s
WhitePhone Security Policy
General FAQ
What is WhitePhone?
What is VoIP?
Can I trial WhitePhone Business?
Do I have to pay anything for WhitePhone Personal?
Where can I register and download WhitePhone?
Where do I get my WhitePhone username and password?
Can I personalize my WhitePhone account?
   
Using WhitePhone FAQ’s
Where are my passwords stored?
How can I change my password?
How do you bill me for WhitePhone?
How do I cancel WhitePhone?
What is your policy on upgrades?
How many contacts can I have in my Online Monitor and Contact list at once?
How do I search for contacts in WhitePhone?
What if my contacts have not joined WhitePhone?
If my WhitePhone contacts are not online, can I leave messages for them?
What is FollowMe?
   
Making Calls FAQ's
PC to PC (On Net) Calls
PC to Phone (Off Net) Calls
Call Logs
   
WhitePhone Technical FAQ’s
What are the system requirements for running WhitePhone?
Do I need any additional software to run WhitePhone ?
Do I need a broadband Internet connection to use WhitePhone?
Does my computer always need to be turned on?
Do I need a static IP address on my computer running WhitePhone?
Configuring WhitePhone to Work in Different Network Environments
WhitePhone Sound and Audio Devices Setting
Router Configurations
   
Payment and Billing FAQ’s
How can I top up my phone account balance?
How can I pay for the top up amount?
If I have a problem making a payment who do I contact at WhitePhone?
What currency will my account be in?
How much will I be charged for phone calls?
   
Troubleshooting FAQ’s
Why can’t I see myself in the online monitor?
I forgot to add a business contact to my address book, how can I call them again?
Why can’t I see others in the online monitor?
Why can’t other users see me in their online monitor?
I cannot hear other people during a PC to PC call.
Other people cannot hear me in a PC to PC call.
How do I stop echoes?
   
WhitePhone Security Policy
How is WhitePhone protecting my information
How secure is WhitePhone’s communication?